Privacy Policy

This privacy policy describes how Koyo may handle information submitted through the website by distributors, workshops, dealer service teams, wholesale buyers, specialist garages, and OE or OES sourcing teams. The website collects information so the support team can understand the buyer's product-family question, vehicle application, market context, and quote timing. Typical information may include name, company, email address, phone number, target market, request details, and any part or vehicle references included in the message.

How information is used

Information submitted through the contact or quote form may be used to respond to the request, clarify fitment questions, prepare sourcing communication, route the message to a relevant technical or commercial contact, and improve the structure of future support workflows. Koyo does not need sensitive personal information to review a cooling-system or steering-related parts request, and buyers should avoid including unnecessary private data in the message field.

Business communication

Because this site is intended for B2B use, submitted information may be reviewed by staff involved in application engineering, distributor support, catalog communication, or commercial follow-up. If a request requires additional documentation, Koyo may use the provided contact details to ask for vehicle range, existing reference numbers, market requirements, or requested timing. The information is kept only as long as necessary for the support, quote, or business communication purpose.

Choices and updates

You may request that Koyo update or remove contact information associated with a submitted inquiry when that request is reasonable and does not conflict with record-keeping needs tied to an active business conversation. This policy may be updated as forms, support flows, or regional requirements change. Continued use of the site after an update means the revised policy applies to future submissions.

Data accuracy

Buyers are encouraged to submit accurate company and application details so Koyo can route the request correctly. If the original message contains an incorrect vehicle range, product family, or market note, the buyer may send a follow-up correction through the same contact path. Koyo may retain the corrected thread long enough to understand the inquiry history and avoid repeating an earlier fitment assumption.